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Our Newsletter

Shipping & Returns

Returns Policy

You may return most new, unopened items that have undamaged packaging within 30 days of delivery for a full refund. 

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account*, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. 

(* This applies to orders made online only. If you have not completed your order online, or you wish to discuss your return options with us directly, please call us on 1800 240 822.)


We ship all purchases within Australia using either MailPlus (which uses Toll or Startrack) or via Australia Post's Express Service*. (* Larger Units, due to being boxed, will be shipped via the most cost effective method to keep the shipping costs down. This will depend on your location and the package being shipped. Please call us directly on larger orders for a shipping cost quote.) 

When you place an order, we will endeavour to have it shipped that same day. (Orders prior to 12pm.) Orders between 1pm and 5pm may still be shipped same day.

If your items have been shipped same day, you should expect to receive your order overnight if you are within Express Post areas (see AusPost website). Otherwise shipping will take 2-4 days. (*For Larger Units, depending on your location, shipping time can be between 1 and 9 days. Please call us if you require a more specific time quoted.)

Shipping prices include GST and are at a flat cost* across Australia. (*For small orders. Boxed orders are quoted at the time of ordering.)